How to Change the Streaming Media on Guard Viewer

 This method is applicable to most of the scenarios encountered problems, if the method still cannot solve your problem, it is recommended to consult our Tech Support Team.

if you are encountering connecting issues with your phone to the NVR/DVR recorder, we recommend changing the media stream

 Go to the Setup page of the device.

go to devices to edit

Click Devices first, then click the device you want to set up, click Edit to go to the setup page of the device.

Changing the media protocol

change media protocol

Change streaming media protocol. 
Click the current protocol name to change it.

Seek Technical Support From Manufacturer Or Provider

If you’re experiencing issues with your mobile app for your security cameras, seeking technical support from the manufacturer or provider can be a helpful step. They have troubleshooting tips and resources to assist you in resolving any problems you may encounter.

To seek technical support from the manufacturer or provider:

  1. Contact customer support: If you cannot find a solution for your mobile app for your security cameras through online resources, reach out to security camera customer support via phone or email. Provide them with detailed information about your mobile app security camera issue so they can assist you effectively.
  2. Utilize pro tips: Some manufacturers may offer pro tips on their websites or through customer support channels. These expert recommendations could help solve your problem quickly.

Remember, if you’re unable to resolve your issue with your mobile using these methods, it might be necessary to consult a professional technician for further assistance.

By seeking technical support from the manufacturer or provider, you increase your chances of resolving any issues with your mobile app.



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